FAQ

Q: Product is cheaper at another store. Why should I buy here?

A: Many retailers can afford to sell sealed products cheaper since they can make up the margins by selling singles/playsets/boxes from searched cases. When you choose to buy from us, you are guaranteed a genuinely fair purchasing experience for every single order. 

Paying a slightly higher price not only supports us, but it allows us to keep supporting you. Your support enables us to continue providing the community a safe and fair place to buy sealed products--a service that very few retailers can legitimately and genuinely offer. 

Q: Why do you ship Japanese products after release date?

A: For JP Weiss Schwarz and other bushiroad products, shipping date should be by release date in most cases. However, for other Japanese products, we ship ~1-2 weeks after the release date due to longer processing times that is needed by our suppliers in Japan. Approximate shipping date should be provided on the product page.

Q: Can you ship my case with an outer case?

A: If you want your case to be shipped with an additional outer case, it comes with an additional $10 cost. The cost is to compensate for increased weight and dimensions, labor, and materials used. Please leave a note in your order or contact support (at) n4ytcg (dot) com so we can accommodate you.

Q: Do you provide international shipping?

A: Not at the moment. We recommend using a package forwarding service if you are in a country we do not currently ship to.

Q: Where is my pre-order? When will you ship?

A: We understand waiting for pre-orders can be an anxious experience. If your order hasn't shipped yet, it's because we're still waiting for inventory from our suppliers. Once products arrive, we fulfill orders within 1-3 business days. Unfortunately, supplier delivery dates are beyond our control, but we ship the moment we receive our inventory. We appreciate your patience and are just as eager to get these products to you.

Q: Will 2 (EN) / 3 (JP) case orders come in a master case?

A: Usually, ordering 2 cases (EN) or 3 cases (JP) for Weiss Schwarz means your order will be shipped in a sealed master case. This applies to nearly all products/games. If we can ship in a sealed case/master case, we will. It is easier for us to ship a master case, and buyers prefer it. However, there may be times when we open cases for quality control purposes, but rest assured, the contents of the case are never altered. Please read our shipping policy here.

Q: Will you have this product in stock?

A: In most cases, yes! Please contact us with the product name and, if possible, the UPC/JAN Code for the product, and we'll list the item if it is available. We offer a variety of games, accessories, figures, and other anime/card-related goods at great prices. Your suggestions help us prioritize which items to list.